Falcon Electric, Inc. has built a solid reputation for reliability. However, if you have a problem with one of our products, contact us:

Phone: 800-842-6940
Email: service@falconups.com
RMA Form: Request RMA 

Services:

  • Warranty Repair
  • Out of Warranty Repair
  • Factory Parts
  • Extended Warranties
  • Refurbishment and Re-manufacturing
  • Technical Assistance
  • Startup Assistance

How do I return a Falcon product for repair?

  1. Fill out the online RMA request form above or call us.
  2. Fill out all of the fields as omitting any information could delay the return process.
  3. By selecting “Send Form” the completed form will be automatically sent to the Falcon Service Department.
  4. Upon receipt, our service department will issue an RMA number and provide shipping instructions.
  5. Package the unit in the original carton and packing materials and place the RMA number on the outside.

NOTE: NO UNITS WILL BE ACCEPTED BY OUR SERVICE DEPARTMENT
WITHOUT A VALID RMA NUMBER.

Falcon Electric, Inc.
5116 Azusa Canyon Rd.
Irwindale, CA 91706